Our warehouses in Illinois, Iowa and Oklahoma are fully stocked and ready to fill your order. Most orders leave the warehouse within 24 to 48 hours.

Our telephone number is (604) 637-7763.

Please call us from Monday to Friday
9:00 AM to 5:00 PM Pacific Time
10:00 AM to 6:00 PM Mountain Time
11:00 AM to 7:00 PM Central Time
12:00 NOON to 8:00 PM Eastern Time

Our phone lines are at times a bit overloaded. If you get switched to the answering machine, please leave us a message. We do return calls. If you get a busy signal and get tired of listening to it, please send us a quick email with your telephone number. We'll be glad to call you at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday. We are closed on weekends and Statutory Holidays.

After Hours
Our friendly answering machine is ready to take your call. We'll be glad to return your call at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday.

Canadian customers please contact PondsOnline.ca.
Australian customers please contact CreativePumps.com.au.
European customers please contact Hydroplan.com.

Our telefax number is (604) 489-0029. Please click here to go to our Fax/Mail Order Form.

Please click here to go to our General Inquiries Page.

Only applies to pond liners and other oversize/overweight items. For all other items, please consult our shipping & handling fee schedule.

Please click here to go to our Shipping Cost Inquiries Page.

As part of our commitment to superior customer service, we administer all manufacturer's warranties on products purchased through us.

Please click here to go to our Warranty Service Page.

What is Verified by VISA ?

Serving the pond & water garden market since 1986 and selling online since 1997, we are one of the original Internet mailorder companies and the oldest OASE dealer in North America. Over the past 23 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.

Please contact us for any questions you may have about ponds and water gardens.
 

 
 

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