Computer Services

Help & Repair Services

Russ Harvey provides the following computer and related services:

Web Design. — create, update or maintain a website of any size.
Help Desk — one-on-one help with your computer issues.
Computer Repairs — troubleshooting, installations and cleanup.
Purchase Assistance — help making choices for upgrades and new computers or software.
Internet & Networking Services — connecting to the Internet, networking and research.
Writing, Editing and Desktop Publishing. — ensure your documents get the results you want.

There is more information about these services on the linked pages.

In addition, I have access to a network of other professionals that can fill in the gaps where more detailed or specialized requirements exceed my own knowledge or abilities.

Reasonable Rates

I offer these services at a reasonable hourly rate or by contract. Some of my services are provided on-site in Greater Victoria only.

Find out more about my business hours and how I charge.

No Free Technical Support

I regret that I cannot provide free technical support by email or telephone. It takes time to research your individual solution, and I must charge for that time.

Browse through my free on-line resources. You will find plenty of information to help yourself on more than 25 pages of hints, advice and relevant links.

Engaging Our Services

Because of the large volume of email, I am forced to ignore most of it.

If you wish to engage my services, I will be glad to assist you at my standard rates. Please pre-purchase time and indicate your PayPal payment at the top of your message requesting help. I appreciate your understanding.

Describe the Problem

Describe the problem you are having in sufficient detail so that it can be either duplicated here or that I can understand what may be causing the problem. Recent changes to either hardware or software should be noted.

Describe Your Computer

As well, you should indicate what software and hardware you are running:

Your operating system and version. (Windows: see System in the Control Panel and include the information under Computer at the bottom of the page that appears.)
Any relevant software and the version. (Windows: left-click the Help menu then About [program name].)
What security software you are running. (Include firewalls, anti-virus, anti-spyware and similar software.)
Any other information that you think may have a bearing on the problem such as new hardware or software, changes with your Internet service provider (Shaw, Telus, etc.).

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