Business Hours & Rates
Our Location | Business Hours | Billing Practices | Payment Options
Located in Victoria, British Columbia
Because of the nature of distance, on-site services are only offered in Greater Victoria, British Columbia (on the West Coast of Canada).
If on-site work is to be performed is outside my normal working area I may add a travel charge.
Most Services are Available at Distance
I provide computer help desk, web design and other services via email and telephone.
Email exchanges will be charged for the time to research your issue as well as the time spent in dealing with the correspondence. This time is needed to be sure that the answers I provide are accurate and do not assume skills you may not have.
Business Hours
Regular Hours
Regular hours: Monday–Friday 12:00 p.m. to 5:00 p.m. (Pacific time)
— other times by appointment.
- On-site work is generally scheduled for Wednesday afternoons
(other times by appointment). - I may not be available during these hours, but will return calls.
- Closed Saturdays, Sundays & holidays.
Take Into Account Time Zone Differences
Our time zone is Pacific time (GMT plus 8 hours).
Billing Practices
Billing Rates
The following rates are effective January 15, 2011:
- On-site services: $60.00 per hour, minimum 2 hours per call.
- Telephone/email consultations: $45.00 per hour, minimum of a half-hour per incident.
- In-shop services: $45.00 per hour, minimum 1 hour.
Standard rates are in effect during regular business hours. Additional fees may be assessed for emergencies and for on-site work or phone consultations outside regular hours. Billing time is rounded to the nearest half-hour unless the service is pre-contracted.
Pricing is done differently for web design or writing and editing. The rates depend upon the sort of service being provided and the nature of the project:
Payment Options
I can accept various forms of payment for clients outside of Greater Victoria (distance clients). All prices are quoted in Canadian dollars.
Payment by PayPal is recommended. I regret that money orders or cheques must be cleared by my bank before services can be rendered.
PayPal Payments
PayPal offers the ability to make payments in several credit cards as well as with a standard PayPal account. All PayPal payments offer immediate service.
You can purchase $75.00 towards current and future consulting sessions by clicking on the PayPal button below:
or I can send a PayPal invoice for a specified amount by email. You simply click on the link in the email to submit your payment.
- If you are not a PayPal member, learn how to make payments with PayPal — it's fast, free and secure!
- Merchants interested in finding out more about PayPal can click on the PayPal for Business button below.
www.russharvey.bc.ca/aboutrhc.html
Updated: January 24, 2012