Islandnet.com Customer Service Survey

 

Quality of Service

1.
On a scale of 1 to 10 (“1” being the poorest and “10” being the best), how would you rate your overall experience with Islandnet?
n/a
10
9
8
7
6
5
4
3
2
1
n/a
2.
On a scale of 1 to 10, how would you rate our telephone technical assistance? ("n/a" means you don't use phone assistance)
10
9
8
7
6
5
4
3
2
1
n/a
3.
On a scale of 1 to 10, how would you rate our overall support services? ("n/a" means you don't use our support services)
10
9
8
7
6
5
4
3
2
1
n/a
4.
On a scale of 1 to 10, how would you rate our telephone system? ("n/a" means you've not used our phone system)
10
9
8
7
6
5
4
3
2
1
n/a
5.
If there were one thing about our support system that you could improve, what would it be and how would you improve it?
If you can't think of anything, please enter “none.”

Web Hosting

6.
On a scale of 1 to 10 (1 being the poorest and 10 being the best), how would you rate Islandnet's hosting services?
n/a
10
9
8
7
6
5
4
3
2
1
n/a
7.
On a scale of 1 to 10, how would you rate Islandnet hosting reliability? ("n/a" means it's not important to you)
10
9
8
7
6
5
4
3
2
1
n/a
8.
On a scale of 1 to 10, how would you rate the value you get from Islandnet's hosting services (i.e. price charged versus service and products you can use)?
10
9
8
7
6
5
4
3
2
1
n/a
9.
On a scale of 1 to 10, how would you rate our customer interface (i.e. the Helpdesk)? ("n/a" means you don't use it)
10
9
8
7
6
5
4
3
2
1
n/a
10.
If there were one thing about our hosting services that you could improve, what would it be and how would you improve it?
11.
 If there were one thing about our customer interface that you could change, what would it be?

Other Stuff

12.
Are you aware that Islandnet.com offers both cable and xDSL high speed Internet connections?
Yes
No
13.
Are you aware Islandnet filters incoming and outgoing e-mail for viruses up to three times?
Yes
No
14.
Are you aware Islandnet offers customizable spam filtering on all accounts?
Yes
No
15.
If there was one product or service that Islandnet could add that you would find important and use, what would it be?
16.
 If you've considered moving to another service provider, what prompted you to consider the move?
17.
 Whether you've considered moving to another provider or not, please elaborate a bit on your answer above.
18.
 If you have any other comments about Islandnet or the service you've experienced with us, please leave them with us.