| | INTRODUCTION |
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| I | | OVERVIEW
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| I - 1 | | From partisans to partners |
| I - 3 | | Constructive Citizen Participation |
| I - 11 | | Preventing and Resolving Public Controversy |
| I - 15 | | Public Involvement Chart |
| I - 17 | | A New Ladder of Citizen Participation |
| I - 20 | | Design Options for Public Involvement in Land Management |
| I - 24 | | Involving the Silent Majority |
| I - 28 | | Breaking Through the "NIMBY" Syndrome |
| I - 31 | | The Environment, the Public, and the Mining Industry |
| I - 34 | | Ten Lessons Learned in 22 years of Public Participation |
| I - 37 | | Public Information/Relations/Participation? |
| I - 39 | | Public Participation in Canada: Development, Current Status and Trends |
| I - 46 | | Managing Airport-Community Relations |
| I - 50 | | The Design Maze for Public Involvement |
| I - 53 | | Constructive Citizen Participation: How to prevent and resolve public controversy |
| I - 54 | | Developing Positive Mining-Environmental Relations: Essential Elements in the Mine Development Process |
| I - 56 | | Public Participation: Ten Points |
| I - 55 | | From DAD to PEP? |
| I - 57 | | What natives have given to Canada |
| I - 58 | | Stakeholder versus Public Participation |
| I - 60 | | Public Participation Needs a 4WD: A Fable |
| I - 62 | | Environmental Management and the Public |
| I - 64 | | Public Participation and Impact Assessment: An Overview |
| I - 66 | | The Public and Healthcare: A Radical Proposal |
| I - 70 | | Some Lessons from Quebec City |
| I - 71 | | Restorative Justice: A New Field for Public Participation |
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| II | | OPERATIONAL TECHNIQUES |
| II - 1 | | The Social Profile |
| II - 5 | | The Organizational Social Profile |
| II - 6 | | The Responsive Publication |
| II - 6 | | The Reference Centre |
| II - 7 | | Sample Advertisement |
| II - 8 | | The Open House |
| II - 11 | | The Planning Workshop |
| II - 14 | | Citizen Advisory Committees |
| II - 15 | | C.A.C.s? |
| II - 16 | | The Citizen Advisory Committee |
| II - 17 | | Public Participation Matrix |
| II - 17 | | Community Information Representative |
| II - 18 | | Media Relations |
| II - 19 | | Why Hold a News Conference? |
| II - 19 | | Telephone Survey |
| II - 20 | | The Public Conversation: and Other Ways to Improve Public Meetings |
| II - 23 | | Consensus Building and Public Participation |
| II - 24 | | A Generic Design for Public Involvement Programs |
| II - 30 | | Informal Participation |
| II - 34 | | Public Advisory Committees: Factors in Success and Failure |
| II - 36 | | The Value Orientation Method: Another Tool for Understanding Communities |
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| III | | MANAGEMENT CONSIDERATIONS |
| III - 1 | | The Changing Social and Political Climate |
| III - 1 | | Social Capital |
| III - 2 | | The Challenge Within: Organizational Sources of Public Controversy |
| III - 4 | | Participation and Organizational Management |
| III - 6 | | Career Development and Manpower Planning for Public Participation |
| III - 8 | | Evaluative Dimensions |
| III - 9 | | Evaluating Public Participation: A Practical Approach for Project Management |
| III - 12 | | Practical Considerations for Project Management |
| III - 13 | | Competencies for Public Participation |
| III - 16 | | Staff and Public Participation |
| III - 17 | | Organization Development for Public Participation: The Next Challenge |
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| IV | | SOCIAL IMPACT ASSESSMENT |
| IV - 1 | | Social Impact Assessment |
| IV - 5 | | Public Participation in the Evaluation of Community Impacts |
| IV - 6 | | Paproski's Propositions |
| IV - 7 | | A Community Approach to Social Impact Assessment |
| IV - 9 | | The Community - Partner or Patient in Social Impact Assessment |
| IV - 12 | | A Participative Model of Social Impact Assessment and Management |
| IV - 16 | | Managing the Community Impacts of Large Scale Development: A Participative Approach |
| IV - 21 | | Seven Cardinal Rules of Risk Communication |
| IV - 23 | | The Public and Social Impact Assessment |
| IV - 26 | | Publication: Social Impact Assessment |
| IV - 27 | | Participative Social Impact Assessment and Management: Cross-Cultural Application |
| | | |
| V | | CASE STUDIES |
| V - 1 | | Constructive Citizen Participation (Highway 417) |
| V - 5 | | Citizens help plan Ottawa highway |
| V - 9 | | Citizens organize their own transit |
| V - 13 | | Farming Community Meets Planners |
| V - 17 | | A Calorie or a Kilowatt? |
| V - 18 | | The Public Participation Concept |
| V - 20 | | Public Participation in Energy Development |
| V - 21 | | Participative Planning for a Transmission Line |
| V - 24 | | The Halton Landfill Case |
| V - 27 | | Sample Brochure (Halton) |
| V - 29 | | Airports Strive to be Good Citizens |
| V - 30 | | Oakville Place - Citizens Support a Regional Shopping Centre |
| V - 33 | | Power for the Public - The Greening of Sask Power |
| V - 36 | | Siting Hazardous Petro-Chemical Facilities: Real Versus Perceived Risk |
| V - 39 | | Sample Brochure (Petro-Chemical) |
| V - 41 | | The Community: partner or problem in the mine development process |
| V - 43 | | A community welcomes a coal mine |
| V - 45 | | Public Controversy Over Mine Expansion Can Be Resolved |
| V - 47 | | Resolving Public Controversy Over Sand Disposal |
| V - 49 | | Involving the Public in Solid Waste Management Planning |
| V - 53 | | The Public and the Pulp Mill |
| V - 57 | | The Public and Social Housing Policy |
| V - 59 | | Public Consultation for Herbicide Treatment |
| V - 60 | | The Victoria Eaton Centre |
| V - 69 | | Yes, In My Backyard |
| V - 73 | | Managing NIMBY in the 1990's: Principles and Cases for Waste Managers |
| V - 77 | | The Calgary Experiment: is Transit Planning Negotiable? |
| V - 79 | | From Crisis to Credibility: Behind the Scenes of a Risk Communication Program |
| V - 81 | | The Nootka Sound Stability Coalition: Co-Management of Natural Resources |
| V - 84 | | The Mt. Milligan Project: Public Consultation for Mine Development |
| V - 86 | | The Jorgenson Process For Siting Livestock Projects |
| V - 90 | | The Public and Health System Planning: Lambton County's Experience |
| V - 92 | | Combining Conflict Resolution and Public Participation for Challenging Cases |
| V - 93 | | The Bridges of Winnipeg |
| V - 96 | | Public Participation in Forestry |
| V - 98 | | The Public and the Pork Industry |
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| VI | | GLOBAL APPLICATIONS |
| VI - 1 | | Adapting Public Consultation to Different Political Cultures |
| VI - 5 | | Participative Social Impact Assessment & Management: Cross-Cultural Application |
| VI - 6 | | Model Approaches for Public Participation |
| VI - 10 | | Public Consultation for China's Environment |
| VI - 12 | | Public Participation in Western Europe: Current Status and Trends |
| VI - 20 | | How Does the Exploration Team Adapt to Different Countries? |
| VI - 21 | | Framework Strategy for Public Participation in Sustainable Development Decision-Making in the Americas |
| VI - 24 | | The Challenge for Forest Companies in Chile: Better relationships with neighbouring communities |
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| VII | | ANNOTATED BIBLIOGRAPHY |
